Support

Please check the following in order to ensure the compatibility:

(1) Original battery part number
(2) Device's model number
(3) Dimensions of the battery

You can also contact us, we are happy to find the right battery to you.

Please send an email to our customer service with the following information so we can help to find the right one and arrange the exchange to you.

(1) Your original battery's part number (You can find it on the battery's label)
(2) Your device's brand and model
(3) You may also send a photo of your battery and device

Email to: support@fusionbattery.co.uk (Remember to provide your order number in your email.)

Troubleshooting Guide

Procedure To Activate Battery

The battery may be in sleep mode after a period of inactivity. Sleep mode is designed to provide a longer operating time and a longer battery life.

Method 1 - Completely remove the battery from your device. Wait for 5 seconds and then reinstall the battery back in. If unsuccessful, please repeat the process of removing and installing the battery once again.

Method 2 - If it still doesn’t work, connect your device to its charger with battery installed. The electric current should activate the battery.

If it still does not work, the battery or the device may be defective. You can contact us for returning it.

We are selling high quality aftermarket batteries (also known as compatible batteries) since 2008. We have many happy customers in the UK so please buy with confidence. The batteries are fabricated by the highest standards as all batteries comply with the strict ISO9001, UL and CE certifications. Moreover the batteries meet the RoHS environmental standards that are applicable since July 2006. The cost that you are paying is also covered 3-month fault free warranty and our return rate is much less than 1%.